Last Updated: 10/18/2026
I. GENERAL CONDITIONS
Section 1 – CONTRACTING PROCEDURE
The contracting of services by the CLIENT shall be carried out through the signing of the corresponding Service Order or via an authorized telephone contract recorded for quality assurance. This Service Order shall serve as the reference document for all aspects related to the contracting and renewal of the service. Services may also be contracted online, by accepting these Terms at checkout (for example, by checking the box on our payment page).
Section 2 – ACCEPTANCE OF SERVICES
By subscribing to the contract, the CLIENT accepts these Terms of Service. Acceptance may be confirmed via physical signature, a digitized document, online acceptance at checkout, or a recorded telephone call by the account holder or the persons authorized by the account holder. The CLIENT acknowledges and agrees that conversations held with DOX STUDIO may be recorded to properly manage the contract and safeguard rights, and consents to such recordings being used to resolve disputes and as evidence in judicial proceedings.
Section 3 – PRICE AND PAYMENT TERMS
The price for the service and the method of payment shall be established in the Service Order or telephone contract. The price will be invoiced according to the agreed timeframes and conditions. Any changes to billing information must be notified to DOX STUDIO, and in case of late payment, interest as permitted by law will be applied.
Section 4 – RESPONSIBILITIES AND WARRANTIES
The CLIENT agrees to ensure that they have the necessary rights over the content provided for the website and assumes responsibility for any third-party claims related to intellectual or industrial property rights infringement. Furthermore, the CLIENT agrees not to include content that may harm the image of DOX STUDIO or third parties.
DOX STUDIO shall not be held responsible for errors, damages, or defects that the website may suffer due to improper use by the CLIENT, nor for network connection issues that could affect website access.
Section 5 – TRANSFER OF RIGHTS
DOX STUDIO shall own the design and development of the website, but shall transfer to the CLIENT the economic exploitation rights derived from the intellectual property of the final work, provided that the CLIENT has paid the full service price.
Section 6 – COLLABORATION BETWEEN THE PARTIES
Each party shall designate a liaison to supervise the execution of the contract and facilitate communication. The CLIENT must keep their email address up to date to ensure smooth communication with DOX STUDIO.
Section 7 – TERMINATION OF THE CONTRACT
DOX STUDIO reserves the right to withdraw access to the website from any CLIENT who violates these Terms, without entitlement to a refund. Grounds for cancellation are detailed in the contract and include illegitimate use of the website and payment default.
Section 8 – CLIENT WEBSITE DOMAIN
Domains acquired for the service will be managed by DOX STUDIO; however, the CLIENT may request ownership of the domain once they have fulfilled their payment obligations. DOX STUDIO is not responsible for the maintenance or renewal of domains not under its management.
Section 9 – CONTRACTUAL DOCUMENT
The contractual document between the CLIENT and DOX STUDIO is composed of these Terms of Service and the specific service conditions. This document prevails over any previous or simultaneous agreements, whether verbal or written.
Section 10 – DATA PROTECTION
The personal data provided by the CLIENT will be processed in accordance with applicable legislation and will be used to manage the contractual relationship and to send offers and information related to DOX STUDIO services. The CLIENT may exercise their rights to access, rectify, cancel, or oppose by contacting DOX STUDIO.
Section 11 – SMS Communications
By opting into SMS communications via our website or other means, you agree to receive SMS messages from Dox Studio. These messages may include appointment scheduling information, appointment reminders, post-visit instructions, order alerts, account notifications, billing notifications, and promotional offers. Message frequency may vary and message and data rates may apply according to your mobile carrier’s plan. To opt out at any time, simply reply STOP to any SMS you receive. For assistance, reply HELP or visit https://doxstudio.com/. For more information, please review our Privacy Policy at https://doxstudio.com/privacy-policy/ and our full Terms of Service at https://doxstudio.com/terms-of-service/.
II. SERVICE-SPECIFIC CONDITIONS
A. SERVICE FOR WEBSITE AND ONLINE STORE CREATION
Section 1 – OBJECT OF THE SERVICE
1.1. This Agreement governs the contractual relationship between the CLIENT and DOX STUDIO, under which DOX STUDIO undertakes to create a web solution (website and/or eCommerce) for the CLIENT, including hosting, domain, maintenance, and access to the content manager, as specified in the agreed terms.
1.2. This document complements the General Conditions, which the CLIENT acknowledges and accepts.
1.3. The CLIENT contracts DOX STUDIO for the creation of a website using DOX STUDIO’s tools and methodologies.
1.4. The website will be designed to be responsive and optimized for various devices, developed on WordPress, with the maximum content weight specified in an attached table or, if not, in the Purchase Order.
Section 2 – EXECUTION AND MODIFICATIONS
2.1. DOX STUDIO commits to executing and delivering the work within a maximum period of 60 days, starting from the date the CLIENT provides all necessary documentation, information, and materials in digital format.
2.2. If the CLIENT does not provide the required documentation within 30 days of request, DOX STUDIO will proceed with the available basic information (including public sources) and note the pending materials.
2.3. Once the website is developed, DOX STUDIO will provide the CLIENT with a link for review. The CLIENT has 7 business days from the following day to request modifications; otherwise, the project will be deemed accepted and published.
2.4. During the review period, modifications may be requested as detailed in the attached addendum. Additional modifications will be subject to separate budgeting.
Section 3 – DELIVERY OF RESULTS
3.1. Once completed, DOX STUDIO will publish the website and provide the CLIENT with credentials for accessing the content manager and other administrative details.
3.2. The CLIENT is responsible for maintaining the confidentiality and security of their login credentials; DOX STUDIO is not liable for any unauthorized use of these credentials.
3.3. Domain Transfer: The CLIENT must request the domain transfer. If the process is not completed within 3 months, DOX STUDIO may acquire an appropriate domain on behalf of the CLIENT and manage its administration and renewal.
3.4. The CLIENT is responsible for backing up email data; DOX STUDIO shall not be held liable for losses resulting from the absence of such backups.
Section 4 – SERVICE RENEWAL
4.1. The service has a duration of one year from the date of contracting, and will automatically renew on an annual basis unless the CLIENT notifies DOX STUDIO in writing at least one month before the domain and hosting expiration.
4.2. The CLIENT may request the transfer of their assets (website and domain) at no additional cost provided there are no outstanding payments.
B. SEO CONSULTING SERVICE
Section 1 – OBJECT OF THE SERVICE
1.1. This Agreement governs the relationship between the CLIENT and DOX STUDIO, where DOX STUDIO commits to improving the indexing and positioning on Google of the CLIENT’s website.
1.2. The service includes personalized consulting, website optimization, and tracking of agreed-upon keywords, with monthly performance reports.
1.3. This service is provided on the condition that the website was developed by DOX STUDIO; otherwise, DOX STUDIO will provide advisory services to guide the CLIENT’s web manager on necessary modifications.
Section 2 – EXECUTION AND MODIFICATIONS
2.1. DOX STUDIO will perform necessary modifications and provide periodic reports on service progress.
2.2. The CLIENT must provide the necessary access (content manager or FTP) for DOX STUDIO to make the adjustments.
2.3. The CLIENT is responsible for daily website backups to mitigate potential errors, absolving DOX STUDIO of liability for any resulting losses.
Section 3 – GUARANTEES AND RENEWAL
3.1. DOX STUDIO will strive to improve the website’s positioning based on the agreed criteria; however, specific results cannot be guaranteed, as these depend on Google’s algorithms.
3.2. At the end of the agreed term, the service will automatically renew on a monthly basis unless either party provides written notice of non-renewal with at least 10 days’ notice.
C. GOOGLE ADS CAMPAIGN MANAGEMENT SERVICE
Section 1 – OBJECT OF THE SERVICE
1.1. This Agreement establishes the conditions under which DOX STUDIO will plan and execute Google Ads campaigns to promote the CLIENT’s website or products/services.
1.2. The service includes advisory, consulting, and promotional activities through Google Ads, as a complement to the General Conditions.
Section 2 – EXECUTION AND MODIFICATIONS
2.1. To launch a campaign, the CLIENT must have a domain with an adequately designed website. If not, DOX STUDIO may create a Landing Page on a domain provided by the CLIENT or an alternative domain (e.g., .com or similar). The maintenance costs of the Landing Page will be free during the contract.
2.2. The CLIENT shall provide DOX STUDIO with necessary elements (images, logos, contact information) according to established timelines and formats.
2.3. DOX STUDIO will link the Google Ads account with Google Analytics, provided the CLIENT grants the required access.
2.4. For international campaigns, DOX STUDIO will create targeted campaigns for the agreed countries and languages; translation services are not included and will be the CLIENT’s responsibility.
Section 3 – IMPLEMENTATION AND MODIFICATIONS
3.1. The minimum estimated time to activate a campaign is 15 business days from the definition of objectives. If a Landing Page is required, this period will be extended by approximately an additional 15 days.
3.2. Once the campaigns are active, modifications will be implemented within approximately 72 hours.
Section 4 – GRACE PERIOD AND CANCELLATION
4.1. Depending on the contracted plan, the CLIENT may request a grace period, which will not count toward the contract duration. For a 12-month contract, up to 2 non-consecutive months of grace are allowed; for a 6-month contract, a maximum of 1 month is permitted; and for a 3-month contract, no grace period is allowed.
4.2. After the agreed contract term, the service will automatically renew monthly at the same rate. The CLIENT may cancel or suspend the service by notifying DOX STUDIO at least 15 days before the start of the next month.
Section 5 – GUARANTEES AND RESPONSIBILITIES
5.1. DOX STUDIO will use its best efforts to optimize campaign results, but does not guarantee specific conversion outcomes, as these depend on external factors such as Google Ads policies and algorithms.
5.2. Campaigns will be conducted in accordance with Google Ads policies. In case of non-compliance resulting in ad rejections, DOX STUDIO will evaluate new strategies without being held responsible for the suspension of the campaign.
5.3. The Google Ads account belongs to the CLIENT. DOX STUDIO manages it through its manager account (MCC) and will provide the account ID and data whenever the CLIENT requests them. When the service ends, DOX STUDIO removes its access.
D. SOCIAL MEDIA MARKETING SERVICE
The Social Media Marketing plans are governed by the Social Media Marketing Terms, which complement these Terms of Service.
E. WEB HOSTING SERVICE
Section 1 – PLANS AND BILLING
1.1. Hosting plans are billed monthly or annually, in advance, and renew automatically at the end of each billing period using the payment method on file.
1.2. The features of each plan are those published on doxstudio.com at the time of purchase.
Section 2 – CANCELLATION
2.1. The CLIENT may cancel a hosting plan at any time from the client area (clients.doxstudio.com) or by writing to [email protected]. The service remains active until the end of the paid period and is not renewed again.
Section 3 – MONEY-BACK GUARANTEE
3.1. On the first purchase of a hosting plan, the CLIENT may request a full refund within 30 days for annual plans and within 48 hours for monthly plans, counted from the date of payment.
3.2. Renewals, domain registrations, transfers and renewals, and work already performed at the CLIENT’s request (such as migrations) are not refundable.
3.3. Refunds are issued to the original payment method. Accounts suspended or closed for a breach of these Terms are not eligible.
3.4. Hosting included in a website package is governed by Section A.4.
F. WEBSITE MAINTENANCE SERVICE (ESSENTIALS CARE, PRO CARE AND ELITE CARE)
Section 1 – PURPOSE OF THE SERVICE
1.1. The Essentials Care plan is included in all DOX STUDIO hosting plans. The Pro Care and Elite Care plans are purchased separately and billed monthly in advance.
1.2. The features of each plan are those published on doxstudio.com at the time of purchase. This section defines how the content or design updates included in each plan are requested and counted.
1.3. Each maintenance plan belongs to a hosting plan, not to each website. If several websites are hosted in the same hosting account (for example, a main domain and additional domains), they all share the same plan: the updates and developer hours included belong to the hosting plan and are shared among those websites. If the CLIENT has more than one hosting plan, each one has its own maintenance plan.
Section 2 – WHAT AN UPDATE IS
2.1. An update is a content or design change on a single page of the website, to elements that already exist: text, images, prices, hours, links, contact details or an adjustment to an existing section.
2.2. Several small changes on the same page, sent in the same request, count as a single update. Changes on different pages count as separate updates, even if requested together or on different websites in the same hosting plan.
2.3. An update should not take more than one (1) hour of work. If a change exceeds this, DOX STUDIO will inform the CLIENT before doing it and may count it as more than one update or quote it separately.
2.4. The following are not updates and are quoted separately: new pages, redesigns of a page or of the website, new functionality, integrations with external services, bulk content uploads (for example, product catalogs) and copywriting or translation.
Section 3 – WHAT DOES NOT COUNT AS AN UPDATE
3.1. The following do not use up updates, because they are already included in the plan: WordPress, theme and plugin updates; security, firewall and malware removal; backups; and fixing errors caused by DOX STUDIO or by the technical operation of the website.
Section 4 – HOW TO REQUEST AN UPDATE
4.1. The CLIENT can request updates from their website dashboard (Dox Care), by opening a ticket at clients.doxstudio.com or by writing to [email protected].
4.2. Each request must state the page, the change with the exact text as it should read and, where applicable, the images or files needed. DOX STUDIO may ask for any missing information; the turnaround time starts once the request is complete.
4.3. DOX STUDIO will complete each update within up to three (3) business days from the moment the request is complete.
Section 5 – HOW UPDATES ARE COUNTED
5.1. The updates included in the Essentials Care plan (up to three per month per hosting plan) are counted per calendar month and renew on the 1st of each month. Updates on all the websites in that hosting plan are counted together (Section 1.3). For example, if a hosting plan has three websites and in one month two updates are made on one and one on another, the three included updates for that month have been used.
5.2. Updates not used in a month do not roll over to the following months and are not refundable.
5.3. The CLIENT can check the updates used in the month at any time on the dashboard of any of their websites (Dox Care). If the hosting plan has several websites, each dashboard shows the total for the plan, not only for that website. Each request is recorded with its date, the page and the change requested.
5.4. Requests beyond the number included in the month for the hosting plan will be quoted separately before being carried out. The CLIENT may also move to a higher plan, which covers all the websites in that hosting plan.
Section 6 – PLANS WITH UNLIMITED UPDATES
6.1. In the Pro Care and Elite Care plans there is no monthly maximum for content and design updates. They are handled in order of arrival, one request at a time per hosting plan, under the same definition of update as in Section 2.
6.2. The developer hours included in these plans (two hours per month in Pro Care and five in Elite Care) are per hosting plan and shared among all the websites in that plan. They are used for the work listed in Section 2.4. Unused hours do not roll over.
III. FINAL PROVISIONS
- Modifications: DOX STUDIO reserves the right to modify these Terms of Service at any time. Changes will be communicated via an updated version on the website and, when appropriate, by direct notification to the CLIENT.
- Governing Law and Jurisdiction: These terms are governed by the applicable laws of the State of Florida, USA. Any disputes shall be subject to the jurisdiction of the competent courts in that jurisdiction.
- Notices: All notifications related to these Terms shall be made in writing via email or any other agreed method.
- Entire Agreement: This document, along with the specific conditions for each service, constitutes the entire agreement between the CLIENT and DOX STUDIO and supersedes any previous or concurrent agreements, whether verbal or written.